Terms & Conditions

Commercial Business

Prices

US shipments are FOB Buffalo, NY and Canadian shipments are FOB Toronto, ON (refer to Spec’s shipping program). Prices include all carton and crating charges, and do not include any taxes, storage, shipping, or installation charges. Prices are subject to change without notice.

Warranty

We are pleased to provide the initial purchaser with a lifetime structural warranty against defects in design, construction, and materials. Finishes and cover materials are warranted for two years, subject to normal wear and tear. Our warranty will not apply where there is evidence of alteration, misuse, negligence, or abuse. No warranty shall apply to COM (customer’s own material) fabrics. During the warranty period, we will repair, or, at our discretion, replace any product where we are satisfied that the product is defective. Decisions on warranties rest solely with Spec. All freight charges for items being returned for service must be prepaid by the customer. If a claim is accepted, we will gladly refund the charges incurred.

Credit

All purchase orders are subject to credit approval. For our established dealers, terms are net 30 days from date of invoice. In some instances, a deposit may be required to accompany an order. We will advise you if a deposit is required when we acknowledge your order.

Damage and Claims

All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product (even if the carton is unmarked) that may have occurred during transit. Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.

Cancellations, Returns, and Changes

Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.

Ordering Procedures

Please submit all orders in writing and fax, email, or forward directly to the factory. Orders sent by fax do not require confirmation. Please use our model numbers and finish codes with a brief description of the product(s) being ordered. Your order will be acknowledged promptly and in writing to you (usually by fax or email) once clarified. We request your assistance in checking our acknowledgment’s accuracy of your order to ensure discrepancies do not occur. It is your responsibility to let us know of any discrepancies within 5 business days from the acknowledgment date.

Custom Orders

Custom orders are encouraged. Our constant design innovation and our commitment to adapting to new ideas are fueled by our customers. If you can’t find what you require, or have a unique application, simply contact us.

COM Shipping Instructions

All COM (customer’s own material) fabrics should be ordered and shipped directly to our factory at 165 City View Drive, Toronto, Ontario, Canada, M9W 5B1. For fabric originating in the United States, most suppliers are aware of the required documentation for entry into Canada. Please have your COM supplier mark on the customs documentation that UPS is our customs broker. If there are any questions, please feel free to contact us [link to contact us page]. All COM fabric shipments should be shipped with freight prepaid.

10 Day Quickship

10 Day Guarantee

Upon acceptance and acknowledgment, 10 Day Quickship orders will ship from our factory (165 City View Drive Toronto, Ontario, Canada) within 10 business days (excluding any statutory holidays) or the order will be deemed free. The original bill of lading, with your shipment from the Spec factory at 165 City View Drive Toronto, Ontario, Canada, shall determine the shipping date.

Spec will endeavor to expedite your shipment upon departure from the factory.

Spec reserves the right to cancel or change the 10 Day Quickship program at any time, and we may refuse to acknowledge a 10 Day Quickship order at our discretion.

Credit

All purchase orders are subject to credit approval. For our established dealers, terms are net 30 days from date of invoice. In some instances, a deposit may be required to accompany an order. When we acknowledge your order, we will advise you if a deposit is required.

Damage and Claim

All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product that may have occurred during transit (even if the carton is unmarked). Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.

Cancellations, Returns, and Changes

Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.

Ordering Procedures

Please submit all 10 Day Quickship orders in writing via fax or email directly to the factory. Orders sent by fax do not require confirmation. Please use model numbers and finish codes with a brief description of the product(s) being ordered. Once clarified, your order will be acknowledged in writing to you. We request your assistance in checking our acknowledgment’s accuracy of your order to ensure discrepancies do not occur. It is your responsibility to let us know of any discrepancies within 24 hours of receiving the acknowledgment.

Quantity Limit

The 10 Day Quickship program is available for a selection of Snowball seating, Urban seating, and Manhattan tables, to a maximum quantity of 20 pieces per order. If you need more than this quantity on a 10 Day Quickship order, please contact our customer service team for approval. We will do our best to accommodate your needs. Spec reserves the right to limit product quantities for 10 Day Quickship shipments. The standard Spec shipping program applies to all 10 Day Quickship orders. Please refer to our online shipping program or contact customer service at 1 888 761 7732.

Spec reserves the right to cancel or change the 10 Day Quickship program at any time and may refuse to acknowledge a 10 Day Quickship order at our discretion.